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Project Summary
Rising Need for Accessible Healthcare Solutions
The U.S. faces a projected shortage of over 55,000 primary care physicians by 2033, leaving millions without timely access to essential healthcare services.
This growing gap results in delayed treatments, rising healthcare costs, mostly in underserved communities, making it crucial to find accessible alternatives.
Many Americans now struggle to receive basic healthcare, which impacts their quality of life and the broader public health system.
Problem Statement
Disconnected Systems and Limited Access to Care
Pharmacists were burdened with outdated systems that made managing patient care cumbersome, while patients faced barriers to accessing timely healthcare services. The lack of an integrated system led to inefficiencies, increased wait times, and a poor patient experience.
Solution Statement
An Integrated Health ServicesPortal for Pharmacist-Led Care
To address these challenges, we developed a Health Services Portal that empowers pharmacists to provide health assessments and prescriptions in an efficient, integrated manner. This solution streamlines workflows, reduces patient wait times, and enhances overall access to care within the Walmart pharmacy network.
Opportunity for Walmart
Leveraging Pharmacy for Accessible Health Services
Walmart's extensive network of retail locations across the country uniquely positions it to address healthcare challenges. With a presence in numerous communities, often in underserved areas, Walmart can provide convenient, affordable healthcare services through its pharmacies. This community reach and accessibility make it an ideal setting for patients seeking immediate and local healthcare support.
Walmart, with its vast network of retail pharmacies, can play a pivotal role in addressing healthcare accessibility by empowering pharmacists to provide health assessments and prescriptions. This opportunity aims to offer affordable healthcare to underserved communities, directly at the pharmacy counter.
Understand at High-Level What Is Involved
Leveraging Pharmacy for Accessible Health Services
Patient: Seeking easy access to affordable health services. Needs simple appointment scheduling and reliable communication.
Pharmacist: The primary service provider; tasked with assessing patients and managing prescriptions while balancing existing pharmacy duties.
Operations Manager: Responsible for system integration, compliance, and overseeing workflows across all stores.
About the Pharmacist
Goals: Provide healthcare services seamlessly alongside their existing pharmacy duties. Improve patient health outcomes while staying compliant with regulations.
Challenges: Complex, disconnected software systems made it difficult to manage appointments, access patient data, and provide timely service. The pharmacist needed more efficient tools to improve workflow and patient interaction.
Existing Software
Connexus - The Legacy Pharmacy Management System
Walmart pharmacists were using Connexus, a legacy system primarily designed for managing prescriptions. It lacked the capabilities needed for appointment scheduling, health assessments, and managing patient services effectively. The inefficiencies made the existing workflows cumbersome.
Creating a Strategy and Vision
Blueprinting the Future of Pharmacy Services
Service Blueprint: Outlined all touchpoints between patients, pharmacists, and backend systems, visualizing every aspect of service delivery.
[Describe visual: A diagram showing patient touchpoints with pharmacist and operational support services.]
Story Map: Created a story map to identify patient and pharmacist needs at each step of the service journey.
[Describe visual: User journey map with highlighted pain points.]
User Flow: Developed a simplified user flow integrating appointment scheduling and service order creation into one cohesive system.
[Describe visual: User flow diagram showcasing streamlined steps for service delivery.]
Existing Software
Blueprinting the Future of Pharmacy Services
Service Blueprint: Outlined all touchpoints between patients, pharmacists, and backend systems, visualizing every aspect of service delivery.
[Describe visual: A diagram showing patient touchpoints with pharmacist and operational support services.]
Story Map: Created a story map to identify patient and pharmacist needs at each step of the service journey.
[Describe visual: User journey map with highlighted pain points.]User Flow: Developed a simplified user flow that integrated appointment scheduling and service order creation into one cohesive system.
[Describe visual: User flow diagram showcasing streamlined steps for service delivery.]